24/7 Support - Mim:care
Mim:care is designed to provide you with up to 24/7 access to our specialist team of WCM technical consultants in New Zealand and the UK.
Mim:care will give you cover for all technical, operational and application issues relating to your WCM implementation.
Here's how mim:care works
You pre-purchase blocks of 40 units and call-off against them as required where 60 minutes equals 1 unit (minimum charge 15 minutes) in standard working hours and 60 minutes equals 1.5 units (minimum charge 30 minutes) in non-standard hours. Access to non-standard hours cover is subject to an annual subscription fee.
Standard Working Hours
08.30 to 17.30, Monday to Friday, excluding applicable statutory holidays.
Non-standard Hours
All other times, 24/7/365.
Non-standard hours cover is provided only when the following pre-service conditions have been satisfied:
- The solutions covered by the contract have been supplied to you by Mimtech,
- Where any solutions covered by the contract have not been supplied to you by Mimtech all such solutions have been subject to a pre-service Solution Audit by Mimtech,
- The non-standard hours cover Annual Subscription has been paid you.
Mim:care rate card
A single 40 unit block of mim:care costs £GB 4200 net of VAT.
Multi-block discount is applied as follows:
Non-standard hours Annual Subscription costs £GB 4500 net of VAT.
Multi-block discount is applied as follows:
| No. of blocks | %age discount | net rate £GB |
| 1 | 0 | 4200 |
| 2 | 2.5 | 8190 |
| 3 | 5 | 11970 |
| 4 | 7.5 | 15540 |
| 5 | 10 | 18900 |
| > 5 | call |
Non-standard hours Annual Subscription costs £GB 4500 net of VAT.
Try before you buy
Call +44 (0)141 303 8239 to discuss your web content management and/or website environment support requirement and we'll give you two weeks FREE TRIAL* access to our online support extranet.
* The following conditions apply:
(1) Offer restricted to new customers only,
(2) One user login will be provided for 10 working days,
(3) Standard working hours apply,
(4) A maximum balance of 5 units may be called-off against during the trial period,
(5) Mimtech Terms & Conditions of service provision apply during trial period,
(6) Mimtech reserve the right to cancel trial period at any time,
(7) You have no obligation to purchase additional units of support during or after trial period.
